FM service operations · 2026-09-24
Martyn's Law, named after a victim of the Manchester Arena attack, will impose legal duties on operators of publicly accessible locations and large events to consider terrorism risk and take steps to protect the public. The published guidance clarifies which premises are in scope, what standard and enhanced tiers of duty apply, and the procedural requirements for risk assessments, staff training, and security plans. The regime is expected to affect thousands of venues, from retail and hospitality to transport hubs and public buildings.
Service and facilities management businesses that operate across multiple client sites—cleaners, maintenance engineers, security patrols—will need to understand how the law affects both their own premises and the sites they service. Staff who work in or visit covered locations may require terrorism awareness training, and operational procedures (including vehicle access, deliveries, and emergency response) may need to be documented and drilled. For fleet managers, this could mean revisiting site access protocols, driver briefings, and coordination with client security teams.
Early preparation is wise: map which sites fall under Martyn's Law, review current training and incident response plans, and engage with clients to clarify responsibilities. Mobile workforces present particular challenges, as drivers and technicians move between locations with varying threat profiles. Telematics and connected fleet data can help maintain oversight of where vehicles and personnel are in real time, supporting both operational efficiency and duty-of-care obligations under the new regime.
Bluepoppy works with facilities management and service businesses whose drivers and engineers are constantly on the move. Our connected fleet solutions provide real-time location data, driver communication, and compliance reporting that can dovetail with broader operational risk management. If you're reviewing your fleet's role in meeting new regulatory duties, our team can talk you through telematics options, driver training support, and lease structures that keep pace with evolving compliance demands. Reach out for a no-obligation conversation.
Bluepoppy view: Martyn's Law adds another compliance layer—connected fleet data and clear procedures will be your allies.
Source: i-FM — summarised and written from a Bluepoppy perspective. We don’t reproduce the original article.
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