Complaints Procedure

How to complain

If something has gone wrong, please tell us so we can put it right. Contact us by phone on 01275 371467, by email at hello@bluepoppysolutions.com, or in writing to The Sanctuary, Eden Office Park, Ham Green, Bristol, BS20 0DD.

What happens next

• We'll acknowledge your complaint promptly and investigate it fully.
• We aim to resolve complaints quickly and will keep you updated throughout.
• We will issue a final response within eight weeks.

If you're still not satisfied

If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service (financial-ombudsman.org.uk). As a BVRLA member we also offer access to the BVRLA's conciliation service.